Send us a message
Educational guidance only — no hardware repairs, no remote access, no warranty processing, and no manufacturer representation.
Have a question about getting started with your device or everyday printing? We offer clear, brand-neutral guidance — no jargon, no pressure, no remote access — to customers across the UK, Ireland, USA, Canada and Australia.
Every message is read and answered by someone who reviews your specific device, OS, and goal before responding — not an auto-generated form letter.
Where possible, we reply with numbered steps you can follow and save, rather than a long explanation you'd need to re-read every time.
If your issue is outside brand-neutral educational guidance — a hardware fault, for example — we'll tell you clearly rather than guessing.
Our support team currently operates on UK working hours (Monday–Saturday, 9:00–18:00 UK time), regardless of which of the five countries we serve you're writing in from. In practice this means:
Whichever country you're contacting us from, the same brand-neutral, educational approach applies to every reply we send.
No. We provide educational, brand-neutral guidance only — clear steps you follow yourself. We never take remote control of your device and don't perform physical repairs.
Your device model, operating system, and a specific description of what you're trying to achieve or what's going wrong help us reply with an accurate, useful sequence on the first try.
No — we have no manufacturer affiliation and don't process warranty claims. We can help you understand the steps involved in starting one with the manufacturer directly.
Our phone line operates on UK hours; email is generally the most reliable way to reach us from Ireland, the USA, Canada, or Australia, and we aim to reply within one UK working day.
Legal name: Connecgen Global LLP · GST Registration No.: 09AAWFC5769J1ZH
Registered office (India): 3rd Floor, Plot No. 23, Block-B, Sector-62, Noida, Gautambuddha Nagar, Uttar Pradesh - 201301, India Service region: United Kingdom, Ireland, United States, Canada and Australia (online guidance)
Connecgen Global LLP is independent and not affiliated with or authorised by any manufacturer.