Knowledge Hub

Clear, brand-neutral guides you can follow step by step. Browse all topics below—Windows & macOS friendly.

Stop paper jams: loading, humidity and media presets

Stop Paper Jams: Loading, Humidity & Media Presets That Work

GuideWindows & macOS

Scanner Not Detected? Step-by-Step Fix for Windows & macOS

GuideWindows & macOS

Printer Offline? Stable IP & Direct Path Fix (Windows & macOS)

How-toWindows & macOS

The Ultimate Guide to Printing Professional Documents at Home

How-toHome printing

Printer Smudging or Streaks? Get Clean Prints Every Time

TroubleshootingPrint quality

Why Does My Printer Keep Jamming? Fixes & Prevention

TroubleshootingPaper feed

Reconnect Your Printer After Changing Wi-Fi/Router

Reconnect Your Printer After Changing Wi-Fi/Router — Clean Migration (Windows & macOS)

NetworkWindows & macOS

Printer Not Responding? Full Troubleshooting (Windows & macOS)

TroubleshootingWindows & macOS

Print from Your Phone or Tablet — AirPrint, Android & Wi-Fi Direct

Print from Your Phone or Tablet — AirPrint, Android Print Service & Wi-Fi Direct

MobileHow-to

Fix Lines, Streaks & Faded Prints — Deep Cleaning

Fix Lines, Streaks & Faded Prints — Deep Cleaning & Calibration

Print qualityWindows & macOS

Paper Jams & Feed System — Deep Dive + Fixes That Stick

TroubleshootingPaper feed

New Printer — From Box to First Print

New Printer — From Box to First Print (Windows & macOS)

Getting startedWindows & macOS

Scan to PDF & Email — Step-by-Step

Scan to PDF & Email (Windows & macOS) — Step-by-Step + Fixes

ScanningHow-to

Print from Your Laptop — Complete Guide

Print from Your Laptop (Windows & macOS) — Complete Guide

How-toWindows & macOS

Printer Shows “Offline” — Troubleshooting Playbook

Printer Shows “Offline” — Troubleshooting Playbook (Windows & macOS)

TroubleshootingWindows & macOS

How to Print from Your Phone to a Home Printer

How to Print from Your Phone to a Home Printer (iPhone & Android)

MobileHow-to

Bring Your Printer Online — Ports, IP & Network Fix Playbook

TroubleshootingWindows & macOS

Connect Your Printer to Wi-Fi — Beginner Guide

NetworkGetting started

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