Plain-English, step-by-step notes you can save and reuse, plus a quick proof step (test print/scan or connection check) so you know it works.
Email summary of actions and next steps. Privacy-first: you perform all actions; we never take remote control.
Scope clarity: educational guidance only — no repairs, warranty handling or manufacturer representation.
Starter — One-Time Help
£19.99
Best for: a single task or quick walkthrough.
Ideal when you want a guided sequence for one clear outcome — for example, connect and print a test page or scan to PDF reliably. We keep the scope focused and give you notes you can repeat later without extra tools.
- 20–30 minute consultation (valid 7 days)
- Clear sequence for one outcome (e.g., connect & test print)
- Basic compatibility overview
- Email checklist you can reuse
Support window: one clarification email within 7 days.
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Most Chosen
1-Month Setup Guide
£39.99
Best for: new devices or a small setup project.
Use up to four short sessions to set up, test, and tidy everyday settings across one or two devices. We’ll help you choose the right connection path, set defaults, and avoid duplicate entries, with a quick proof each time so you know it sticks.
- Up to 4 consultations in 30 days
- Wi-Fi & printer setup with discovery checks
- Usage tips (defaults, queues, duplex, scan basics)
- Confidence test each session
- Setup Planner PDF
Email follow-ups during the month for short questions.
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Ongoing
6-Month Clarity Plan
£69.99
Best for: light, steady guidance through updates and changes.
We’ll check in monthly to keep things predictable after OS updates or network changes. Expect small, practical routines that prevent common issues — from connection hygiene to paper handling — with notes to share with other users at home.
- Monthly check-ins (6 total)
- Compatibility check-ups after OS updates
- Workspace checklist (wiring & paper handling)
- Maintenance PDF with quarterly mini-routines
Priority email during the plan term.
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Yearly
Annual Device Guidance
£139.99 / year
Best for: homes & small offices with rotating users.
A year of predictable help for routine tasks and shared devices. We review your defaults, network basics, and simple security notes in plain English, so multiple users can print and scan without surprises.
- Up to 12 consultations per year
- Network & usage reviews (SSID, defaults, shared queues)
- Security & compatibility notes in plain English
- Monthly Planner PDF
Email replies within 1 working day (UK hours).
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Best Value
Lifetime Clarity Plan
£249.99
Best for: families, senior users or remote workers.
Long-term reassurance with reusable notes and simple workflows. We focus on the steps you’ll repeat over time and how to recover after changes, so you aren’t dependent on one-off fixes or brand-specific software.
- Lifetime access (fair-use scheduling)
- Setup steps for new devices + everyday routines
- New-device matching tips for your OS & space
- Access to a small best-practice library
Ongoing email with fair-use response times.
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Teams
Small Team / Shared Office
From £159.99
Best for: up to 6 users in a co-working or shared space.
We coordinate a simple, brand-neutral run-sheet so mixed laptops connect cleanly and everyone understands where to click. Quarterly usage notes keep print and scan predictable for rotating users.
- Multi-device guidance with a team run-sheet
- Printer connectivity steps for mixed laptops
- Quarterly usage notes to keep things predictable
- Team Setup Checklist for onboarding
Custom quote by users and scope.
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Do you take remote control or carry out repairs?
No. We never take remote control and we do not repair devices. Our role is to teach a safe, repeatable sequence you can run yourself, with a quick proof at the end so you know it works. If we spot signs of a hardware fault, we’ll explain why guidance won’t help and outline sensible next steps without pushing a specific brand.
What should I prepare before a session?
Have the device model, your operating system version, and your intended connection method ready (Wi-Fi, USB or Ethernet). Knowing the Wi-Fi name and password helps. Close stuck print jobs and, if practical, restart the device so we begin from a known state — that’s usually enough.
What if I don’t use all my consultations?
You can use remaining time to document your workflow, check another device, or prepare for a router change. If a genuine life event gets in the way, tell us early — we can often extend briefly or convert one slot into a written checklist.
Is this tied to a particular brand or app?
No. Guidance is brand-neutral and focuses on operating-system controls and simple checks that work across common home and small-office setups in the UK. Where a term is brand-specific, we translate it into generic actions.
How fast are email follow-ups?
During your plan window we aim to reply within one working day, UK time. Starter includes one clarification email; longer plans include ongoing email within their term.
