Privacy Policy

Who we are

Nex Solutions provides brand-neutral, education-only device guidance to UK users. We do not perform hardware repairs or remote access. We collect the minimum data needed to respond to your enquiry and provide our learning services.

• Legal name: Nex Solutions
• Udyam Registration No.: UDYAM-DL-08-0105486
• Registered office (India): Nex Solutions, A2, Khasra Number 1708, Baba Mohalla, Aya Nagar, New Delhi, South Delhi, Delhi – 110047
• Service region: United Kingdom (online guidance)
• Contact (UK): +44-808 531 0585 · support@nexsolutionsservices.com

Educational guidance only — no remote control, no repairs, no manufacturer representation.

Data we collect

• Contact details you provide: name, email, phone, and message content when you submit the Contact form or enquire about plans.
• Session context: device model, operating system, and your goal (e.g., connect via Wi-Fi, test scan).
• Transactional info: plan purchased, timestamps, and basic billing metadata if you buy a plan (we do not store full card numbers).
• Technical data: IP address, browser type, pages viewed, and basic logs for reliability and security.
• Cookies & similar tech: strictly-necessary cookies for site operation; optional Analytics/Marketing cookies only with your consent.

We do not request special category data and we never take remote control of your devices.

How we use your data

• Respond to your enquiry and deliver guidance sessions you request.
• Provide learning materials (step lists, checklists) and follow-up notes you can reuse.
• Improve site reliability and safety (debugging, preventing abuse or spam).
• Measure what’s useful via Analytics where you have consented.
• Meet legal duties (tax/accounting, record retention, fraud prevention).
• Send service messages about bookings or policy changes. We do not add you to marketing lists without explicit consent.

Lawful bases

• Contract — to deliver sessions or plans you request.
• Legitimate interests — site reliability, basic security, essential communications.
• Consent — non-essential cookies (Analytics/Marketing) and any optional emails.
• Legal obligation — tax/accounting and responding to lawful requests.

Cookies & consent

We use essential cookies to make the site work. Analytics/Marketing cookies load only if you consent in our banner or at Cookie Preferences. You can change choices any time. See full details in our Cookie Policy.

• Strictly-necessary: security, load balancing, form protection.
• Analytics (optional): to understand what content is helpful and improve the site.
• Marketing (optional): to measure the effectiveness of our UK ads.

Ads & Analytics transparency

• Google Analytics (consent-based): page views, device/browser info, and aggregated events to improve content. IP anonymisation is enabled where available.
• Our advertising partners (such as Google) (consent-based): we measure which pages lead to enquiries so we can improve our ads. Personalised advertising cookies load only if you opt in.

You can opt out or withdraw consent any time via Cookie Preferences. Refusing optional cookies will not affect access to essential site features.

Sharing & processors

We do not sell your data. We share limited information with service providers (“processors”) that help us operate the site and fulfil your requests—for example: website hosting, email delivery, analytics, and payments. We require processors to protect data and use it only on our instructions. If you purchase a plan, payment data is handled by our payment partner; we receive confirmation and basic billing metadata, not full card numbers.

International transfers

We are established in India and serve UK users online. Where data is transferred outside the UK/EEA, we use appropriate safeguards such as Standard Contractual Clauses (or equivalent) and provider-level protections. You can contact us to learn more about safeguards used for a given service.

Retention

• Enquiries: normally up to 12 months to manage follow-ups and complaints.
• Session notes: for as long as you maintain an active plan or as required for legal/accounting purposes, then securely deleted.
• Cookie preferences: stored so we can honour your choices.

Security

We apply layered controls including TLS encryption in transit, access controls, least-privilege for staff, and routine updates. No Internet service is 100% secure, but we act to reduce risk and respond promptly to issues.

Children

Our services are aimed at adults and older students using home or small-office devices. We do not knowingly collect data from children under 13 in the UK. If you believe a child has provided data, please contact us so we can remove it.

Your rights & how to exercise them

You can request access, rectification, erasure, restriction, portability, or object to processing. Where we rely on consent, you can withdraw it at any time without affecting prior lawful processing.

How to make a request:

• Email: support@nexsolutionsservices.com with the subject “Data Request”.
• Include what you’re asking for, the email/phone you used with us, and proof of identity (we will advise what’s needed securely).
• We respond within one month (UK GDPR timeframes). Complex requests may take longer; we will let you know.

For cookie choices, visit Cookie Preferences to change or withdraw consent.

Complaints

Please contact us first — we aim to resolve concerns quickly. UK users also have the right to complain to the Information Commissioner’s Office (ICO). See the ICO website for how to raise a concern.

Changes to this policy

We may update this policy to reflect changes to our services or legal requirements. We will adjust the “Last updated” date and, where appropriate, provide a prominent notice on the site.

Contact us

• Email: support@nexsolutionsservices.com
• UK helpline: +44-808 531 0585
• Registered office (India): Nex Solutions, A2, Khasra Number 1708, Baba Mohalla, Aya Nagar, New Delhi, South Delhi, Delhi – 110047